Re: Issue tracking system

On 2018-02-16 11:42, Martin Michlmayr wrote:
> * Filipus Klutiero <chealer(at)gmail(dot)com> [2018-02-13 07:09]:
>> This leaves a huge question: who can consult the tracker? Can anyone
>> who is not a director consult any ticket? And is the answer to that
>> available publically?
> The board and certain volunteers and contractors (e.g. those dealing
> with reimbursement requests) have access. It's not open because it
> contains a lot of sensitive information (receipts, bank information,
> etc). Potentially some RT queues could be opened up for public view.

Thank you

>
> Anyway, since the system wasn't documented properly, I've now added a
> page and linked to it from various pages on the web site:
>
> http://spi-inc.org/corporate/rt/
>

Thank you very much. I would replace "you can open a new ticket by sending an email to the following address at the |rt.spi-inc.org| domain" with "you can open a new ticket by sending an email to *one of the following addresses* at the |rt.spi-inc.org| domain".

Also, it would be important to either link to RT documentation explaining how it works, or to explain:
1. The format of mails. If Subject corresponds to ticket title and the body directly corresponds to ticket description, just stating that would clarify.
2. How to obtain a ticket identifier, or if that is not possible, a confirmation that a ticket was opened.

--
Filipus Klutiero
http://www.philippecloutier.com