Re: SPI Ticketting system

From: Robert Brockway <robert(at)spi-inc(dot)org>
To: Bdale Garbee <bdale(at)gag(dot)com>
Cc: SPI General List <spi-general(at)spi-inc(dot)org>
Subject: Re: SPI Ticketting system
Date: 2012-04-11 01:02:33
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On Tue, 10 Apr 2012, Bdale Garbee wrote:

> On Tue, 10 Apr 2012 14:24:18 +1000 (EST), Robert Brockway <robert(at)spi-inc(dot)org> wrote:
>> As well as assisting with tracking tasks it could help us set & monitor
>> SLAs.
> What SLAs might we be considering?

Hmm, I was sloppy using the term SLA sorry. What I meant to say was that
it would assist with tracking resolution times and even allow us to set
'service targets' in which we aim to resolve certain types of tickets
within certain timeframes.



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